Analyst - Customer Success Operations - Remote

Overview

In this role you are the analytical owner of our customer lifecycle strategy. You’ll own the data, reporting, and insights that define how we acquire, onboard, retain, expand, and renew customers. Partnering with GTM leadership, you will identify growth opportunities and build reporting that accelerates our ability to scale.

In Short

• Owning end-to-end customer lifecycle reporting, acquisition, activation, onboarding, product adoption, churn, expansion
• Building and enhancing Power BI dashboards, data models, and DAX measures that drive strategic decisions
• Performing deep-dive analyses to uncover root causes behind churn, customer health trends and revenue efficiency metrics
• Partnering with cross-functional executives to design lifecycle KPIs, forecast performance and prioritize growth opportunities
• Developing automation that reduces manual work and improves reporting scalability
• Driving alignment across cross-functional teams by ensuring metrics are consistently defined, understood, and adopted

Requirements

• 3+ years of experience in business analytics, business operations, revenue operations, or a related data driven function
• Experience partnering closely with technical teams on data infrastructure, data pipelines, and data warehousing concepts (e.g., schema design, ETL/ELT workflows, source of truth architecture)
• Advanced level Power BI experience (required) including data modeling, DAX, visual design, and performance optimization
• Proficiency with SQL and working knowledge of scripting languages (Python, R, etc.)
• Strong familiarity with Salesforce and other GTM systems; ability to partner with Business Applications teams
• Advanced Microsoft Excel skills
• A BA/BS degree in business, analytics, data science, finance, IT, engineering, or a related field

Benefits

• Exhibit and reinforce our Credo: Team members first; Communicate clearly; Fearlessly lead and evolve; Bring your best self
• Elevate the performance of analysts through coaching, mentorship, and clarity of expectations
• Deliver reporting, insights, and operational improvements that meaningfully impact business performance
• Demonstrate deep understanding of business priorities and lead cross-functional projects that drive measurable results
• Take initiative, anticipate needs, and push projects forward without being prompted
• Build strong partnerships with GTM, Product and Finance groups
• Identify high-value opportunities, eliminate bottlenecks, and champion automation