Customer Success Operations Analyst - Remote

Overview

We are seeking a highly analytical and collaborative Customer Success (CS) Operations Analyst to join our team. In this pivotal role, you will drive the operational foundation for our Customer Success organization - owning the data, tooling, and processes that enable our CSMs to deliver value at scale.

In Short

• Own day-to-day CS tooling operations, focusing on Salesforce and transitioning to Gainsight.
• Partner with CS leaders to design and implement CTAs, playbooks, and workflows in Gainsight.
• Manage and ensure integrity of CS-related data within Salesforce and Gainsight.
• Build and maintain dashboards/reports to provide real-time visibility into customer health.
• Act as the operations liaison across CS, RevOps, and Finance.
• Provide training and enablement to end users on CS tools and processes.
• Support requirements gathering for new CS technologies.
• Demonstrated ability to map workflows and implement scalable solutions.
• Strong ability to manipulate and visualize data using BI tools.
• Capable of managing multiple priorities in a fast-paced environment.

Requirements

• 5+ years in Customer Success Operations or related analytical role.
• Proficiency in Salesforce administration and reporting.
• Strong analytical skills with experience in Excel and BI tools.
• Excellent communication and collaboration skills.
• Ability to streamline manual processes and implement solutions.
• Eagerness to learn new systems as the CS tech stack evolves.

Benefits

• Programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business launching into its next phase.
• Collaborative culture of smart and hard-working people.
• An atmosphere of growth and opportunity.
• Compensation packages based on experience and desired skill set.