Customer Success Operations Analyst - Remote

Overview

The Customer Success Operations Analyst is a critical role within our Revenue Operations team, focused on enabling our Customer Success teams—including CSMs, Account Managers, Technical Implementers, and Support—to scale efficiently and deliver exceptional customer outcomes.

In Short

• Identify inefficiencies in Customer Success workflows and implement scalable solutions.
• Act as a first responder to operational issues.
• Build dashboards and perform deep-dive analyses.
• Partner closely with CS leaders and other departments.
• Own or support the administration of key systems.
• Work in a dynamic environment with passionate colleagues.

Requirements

• 2–4 years of experience in a related role.
• Strong analytical skills; proficient in Excel/Sheets.
• Experience with systems like Salesforce and Zendesk.
• Exceptional organizational skills.
• Ability to manage multiple priorities.
• Strong communication skills.
• Bonus: Experience with SQL or scripting languages.

Benefits

• Work in a fast-paced, challenging environment.
• Opportunity to shape a high-impact Customer Success organization.
• Collaborate with talented colleagues across various teams.