Independent Customer Success Coach - Remote

Overview

The Independent Customer Success Coach at Solutionreach is responsible for ensuring the success and value delivery for new customers during the Onboarding phase.

In Short

• Ensure customer success during the onboarding phase.
• Work closely with sales representatives to align customer outcomes.
• Provide implementation, training, and strategic advice to new customers.
• Manage your own schedule effectively.
• Deliver engaging presentations to customers.
• Prioritize and manage time efficiently for all accounts.
• Assist clients with troubleshooting basic issues.
• Demonstrate strong problem-solving skills.
• Communicate concepts clearly to customers.
• Take on assignments with a focus on timely resolution.

Requirements

• Associate’s degree or 2 years of relevant experience.
• Familiarity with the Solutionreach platform.
• Knowledge of healthcare operations is a plus.
• Exceptional presentation and engagement skills.
• Ability to manage time and priorities effectively.
• Basic computer skills for troubleshooting.
• Strong problem-solving abilities.
• Clear communication skills.
• Willingness to take on various assignments.
• Self-directed and motivated.

Benefits

• Opportunities for career growth and progression.
• Culture of feedback and personal development.
• Supportive team environment focused on customer success.
• Hybrid work schedule with remote work flexibility.
• Engaging work that directly impacts healthcare transformation.