Customer Success Coach - Remote

Overview

As a Customer Success Coach at Timely Software, you will onboard valuable customers and ensure they achieve their desired outcomes, thereby enhancing customer retention and satisfaction.

In Short

• Onboard customers to ensure they achieve desired outcomes with Timely.
• Work with “At Risk” customers to prevent churn.
• Identify opportunities for revenue growth through upselling.
• Develop feature adoption plans to enhance customer value.
• Train salon staff on Timely for optimal client experience.
• Collaborate with data import teams for customer data migration.
• Lead coaching processes to support business goals.
• Work collaboratively with other Coaches and Onboarding Specialists.
• Provide feedback for process improvements in customer retention.
• Engage with customers to build strong relationships.

Requirements

• Experience in a customer-facing role such as Success, Support, or Training.
• Previous experience in SaaS technology for the Hair & Beauty Salon industry.
• Strong communication skills, both written and verbal.
• Strong organizational skills and ability to work autonomously.
• Motivated to succeed individually and as part of a team.
• Ability to manage time effectively.
• Experience in building customer relationships.
• Understanding of customer success criteria.
• Willingness to engage in continuous learning and development.
• Comfortable with remote working and occasional travel.

Benefits

• Inclusive work environment with a focus on diversity.
• Work-life balance with additional annual leave.
• Professional development budget for growth.
• Annual wellness allowance to support wellbeing.
• Opportunity to work in a fast-growing company.
• Support for accommodations in the recruitment process.
• Celebration of unique contributions to the team.
• Commitment to equal opportunity employment.
• Engagement in a collaborative and innovative culture.
• Opportunity to impact customer success positively.