Senior Cloud Support Engineer - Remote

Overview

As a Senior Cloud Support Engineer, you will delight our customers with your passion and knowledge of the Snowflake Cloud Data Platform, providing technical guidance and support.

In Short

• Provide technical support to commercial and public sector customers.
• Drive technical solutions to complex problems.
• Adhere to response and resolution SLAs.
• Utilize the Snowflake environment and tools to investigate issues.
• Document known solutions to internal and external knowledge base.
• Submit well-documented bugs and feature requests.
• Partner with engineering teams in prioritizing customer requests.
• Participate in incident management and on-call rotation.
• Provide support coverage during holidays and weekends.
• Participate in a variety of Support initiatives.

Requirements

• Bachelor's or Master's degree in Computer Science or equivalent.
• 5+ years experience in a Technical Support environment.
• Good understanding of public cloud providers like AWS, Azure, and GCP.
• Understanding of security and networking-related concepts.
• Experience writing, troubleshooting, and debugging SQL queries.
• Excellent writing and communication skills in English.
• Strong teaming skills in a collaborative environment.
• Ability to troubleshoot various operating systems.
• Experience with cloud authentication/access policies.
• Experience with IT security and cyber security.

Benefits

• Opportunity to work with a leading cloud data platform.
• Collaborative and innovative work environment.
• Professional growth and development opportunities.
• Flexible work schedule.
• Participation in strategic initiatives.