Staff Designated Support Engineer - Remote

Overview

As a Staff Designated Support Engineer at Snowflake, you will empower enterprises by providing world-class resolutions and building strong relationships with Priority Support customers.

In Short

• Act as the primary point of contact for assigned customers on service delivery issues.
• Partner with support and account teams to drive the progression of support cases.
• Collaborate with customers to surface insights and enable productive discussions.
• Identify trends and complex production issues, ensuring high case quality.
• Establish regular touchpoints with customers for technical updates.
• Advocate for customer priorities in account reviews.
• Drive technical advocacy between customers and product/engineering teams.
• Lead problem-solving sessions for complex technical challenges.
• Maintain deep knowledge of assigned accounts’ architecture and use cases.
• Identify patterns and propose solutions to improve product quality.

Requirements

• Bachelor’s or Master’s degree in Computer Science, MIS, or equivalent.
• 8+ years of experience in Technical Support or Customer Success.
• Strong communication and writing skills in English.
• High emotional intelligence and customer advocacy skills.
• Experience with Data Warehousing, Database migration, and ETL.
• Advanced SQL expertise and strong RDBMS knowledge.
• Experience with data integration and analytics tools.
• Familiarity with major cloud ecosystems (AWS, Azure, GCP).
• Hands-on experience troubleshooting database connectivity.
• Proven ability to collaborate across global teams.

Benefits

• Opportunity to work in a fast-growing company.
• Be at the intersection of technical problem-solving and customer relationships.
• Shape case outcomes and overall customer experience.
• Collaborate with a diverse team of experts.
• Engage in continuous learning and development opportunities.