Staff Designated Support Engineer - Remote

Overview

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

In Short

• Operate as the primary point of contact for assigned customers on service delivery issues.
• Partner with support and account teams to drive the day-to-day progression of support cases.
• Collaborate closely with account teams and customers to surface insights.
• Identify trends and complex production issues to ensure high case quality.
• Establish regular touchpoints with customers for technical updates.
• Advocate for customer priorities in account reviews.
• Drive technical advocacy between customers and product/engineering teams.
• Lead problem-solving sessions for complex technical challenges.
• Maintain deep knowledge of assigned accounts’ architecture and use cases.
• Provide coverage during holidays and weekends as required.

Requirements

• Bachelor’s or Master’s degree in Computer Science, MIS, or equivalent discipline.
• 8+ years of experience in Technical Support or similar customer-facing role.
• Proven success in managing enterprise customer relationships.
• Strong communication and writing skills in English.
• High emotional intelligence and customer advocacy skills.
• Experience with Data Warehousing, Database migration, and ETL.
• Advanced SQL expertise and strong RDBMS knowledge.
• Experience with data integration and analytics tools.
• Familiarity with semi-structured data and scripting in programming languages.
• Knowledge of major cloud ecosystems (AWS, Azure, GCP).

Benefits

• Opportunity to work with a fast-growing company.
• Engagement in deep technical problem-solving.
• Building high-trust customer relationships.
• Shaping case outcomes and overall customer experience.
• Professional growth and career development opportunities.