Designated Technical Support Engineer - Remote

Overview

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh.

In Short

• Provide proactive and reactive support for Glean customers.
• Meet with assigned customers regularly to review issues.
• Be available via collaborative communication channels.
• Create and maintain customer-specific runbooks.
• Provide technical troubleshooting and resolution.
• Assist customers in configuration and setup of new features.
• Educate customers on Glean product features.
• Identify system and user health issues.
• Handle customer-impacting alerts.
• Drive product, process, and service improvements.

Requirements

• Technical problem-solving skills.
• Ability to debug issues and analyze logs.
• Experience in Customer Solutions Engineering or Support Engineering.
• Hands-on experience with SaaS-based system integrations.
• Experience with Cloud technologies (GCP, AWS, Azure).
• Experience troubleshooting REST API issues.
• Working experience on SSO, SAML, and OAuth.
• Able to document issues and contribute to knowledge base.

Benefits

• Competitive compensation.
• Medical, Vision and Dental coverage.
• Flexible work environment and time-off policy.
• 401k.
• Company events.
• Home office improvement stipend.
• Annual education stipend.
• Wellness stipend.
• Healthy lunches and dinners provided daily.