Designated Support Engineer - Remote

Posted 9 weeks ago

Customer Service

Full Time

Pakistan

Customer Support

Technical Support

Relationship Building

Overview

Motive is looking for an experienced Senior Designated Support Engineer (DSE) to provide white-glove service, technical support, and executive-level communications to our customers.

In Short

Act as the primary technical point of contact for a small number of Enterprise Accounts.
Own and orchestrate the resolution of customer issues.
Collaborate with Customer Success Managers to resolve escalations.
Document bugs and provide feedback to Engineering.
Build strong relationships with technical contacts at assigned customers.
Assess risks of product releases and mitigate issues.
Participate in on-call rotation for customer upgrades.
Analyze data to monitor account health.
Identify needs for customer education.
Provide reliable direction for account integrations.

Requirements

1.5+ years of experience in Customer Support and technical support.
Excellent customer communication skills.
Experience with addressing customer escalations.
Strong analytical and problem-solving skills.
Knowledge of Motive’s Products, especially Compliance and Safety.
Excellent troubleshooting skills with log parsing and SQL.
Experience with hardware devices and firmware upgrades.
Familiarity with APIs, Python, and Data Dog.
Deep hardware fault analysis skills.
Experience with Third Party integrations.

Benefits

Diverse and inclusive workplace.
Equal opportunity employer.

Motive

Motive is a dynamic and rapidly growing company specializing in SaaS solutions for businesses operating trucks across the United States. With a focus on driving new business sales, Motive empowers its team members to take ownership of the sales cycle, from prospecting to closing deals. The company values driven and experienced sales professionals who are committed to achieving results and offers opportunities for advancement within its Premier and Enterprise sales segments. Motive promotes a collaborative work environment, allowing employees to work remotely while engaging in on-site customer meetings. The company is dedicated to fostering a culture of continuous learning and innovation, encouraging its team to embody a growth mindset and proactively seek creative solutions.

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