Manager, Account Management - Remote

Overview

The Manager of Customer Success and Account Management is responsible for leading a team focused on maximizing client satisfaction and retention through effective relationship management and proactive problem-solving.

In Short

• Lead a team in Customer Success and Account Management.
• Focus on reducing customer churn and increasing product adoption.
• Establish team goals aligned with company strategy.
• Build and maintain relationships with client leadership.
• Manage key performance indicators for accounts.
• Conduct regular coaching and identify training opportunities.
• Collaborate across teams to resolve client issues.
• Assess client risks and create mitigation plans.
• Participate in the onboarding process for new team members.
• Drive customer satisfaction and overall health scores.

Requirements

• 5+ years in Customer Success/Account Management leadership roles.
• Knowledge of healthcare benefits and pharmacy benefits.
• Strong focus on customer experience and satisfaction.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Self-driven and results-oriented work ethic.
• Expert conflict resolution skills.
• Bachelor's degree or equivalent experience.
• Ability to travel 10-15% of the time.

Benefits

• Competitive wellness benefits including medical and dental insurance.
• 401(k) Retirement Savings Program.
• Discretionary Paid Time Off.
• 12 Paid Holidays.
• Wellness Benefits.
• Professional development and training opportunities.
• Commuter Benefits.
• Paid Parental Leave.
• Employee Assistance Program (EAP).
• Well-stocked kitchen in office locations.