Manager, Account Management - Remote

Overview

The Manager of Account Management at 15Five leads the Account Management team to drive retention, growth, and account health through data-driven insights and strategic planning in a fully remote environment.

In Short

• Lead the Account Management team to achieve renewal and expansion targets.
• Develop and execute strategic plans for high-value accounts.
• Collaborate cross-functionally to build accurate forecasts.
• Monitor account health and provide insights to stakeholders.
• Coach and develop Account Managers for performance improvement.
• Establish best practices for operational efficiency.
• Foster a customer-focused culture within the team.
• Achieve key metrics like Renewal Rate and Net Revenue Retention.
• Provide actionable insights to executives.
• Encourage a culture of learning and experimentation.

Requirements

• 5+ years of experience in managing strategic accounts in a SaaS environment.
• Proven experience leading and developing sales teams.
• Experience in executing account-level plans to meet targets.
• Strong ability to build relationships and manage customer lifecycles.
• Comfortable using data for insights and forecasts.

Benefits

• Opportunity for personal and professional growth.
• Fully remote work environment.
• Collaborative and high-performing culture.
• Access to tools and resources for team success.