Manager, Account Management - Remote

Overview

The Manager, Account Management at HighLevel is responsible for leading and developing high-performing account management teams to drive customer success and retention in a fast-paced, remote-first environment.

In Short

• Lead and coach the Account Management team to achieve KPIs.
• Conduct performance conversations and provide constructive feedback.
• Analyze data to identify trends and improve team performance.
• Act as an escalation point for high-severity customer issues.
• Own hiring, team design, and performance reviews.
• Support Enterprise engagement strategy for strategic accounts.
• Collaborate with cross-functional teams to maintain account health.
• Champion a customer-first mindset and capture client feedback.
• Provide technical resources and problem resolution support.
• Other duties may be assigned based on business needs.

Requirements

• Bachelor’s Degree or equivalent SaaS leadership experience preferred.
• 5+ years leading customer-facing teams in SaaS environments.
• 3+ years in staffing, hiring, and performance management.
• Proven ability to build and lead high-performing teams.
• Strong technical aptitude for guiding teams in using the platform.
• Expertise in data-driven decision-making and analytics.
• Exceptional collaboration and relationship-building skills.
• Ability to influence cross-functional stakeholders.
• Excellent communication skills for problem-solving.
• Experience with CRM systems and SaaS tools is a plus.

Benefits

• Work in a remote-first environment with a global team.
• Opportunity to lead and inspire high-performing teams.
• Access to resources for career development and growth.
• Be part of a company that supports over 2 million businesses.
• Engage in a culture of innovation and collaboration.