Manager, Account Management - Remote

Overview

As Manager, you’ll play a pivotal role in supporting and developing our account management team to ensure customer success, satisfaction, expansion, and retention.

In Short

• Oversee the day-to-day operations of the account management team.
• Coach and mentor account managers.
• Support customer retention efforts.
• Attend customer calls to strengthen relationships.
• Collaborate with cross-functional teams.
• Assist in defining and tracking KPIs.
• Partner with the Director of Account Management.
• Stay informed about customer feedback and industry trends.
• Explore and apply AI tools for efficiency improvements.

Requirements

• 4+ years of experience in account management or related role.
• 2+ years in a team leadership or mentorship capacity.
• Strong interpersonal skills.
• A data-driven approach to decision-making.
• Experience in building key account management processes.
• Self-motivated and results-oriented.

Benefits

• 100% coverage of medical, dental, vision, and mental health insurance premiums.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget.