Remote Otter LogoRemoteOtter

Manager, Account Management - Remote

Posted Yesterday
Sales / Business
Full Time
Worldwide
$200,000 USD OTE/year

Overview

As Manager, you’ll play a pivotal role in supporting and developing our account management team to ensure customer success, satisfaction, expansion, and retention.

In Short

  • Oversee the day-to-day operations of the account management team.
  • Coach and mentor account managers.
  • Support customer retention efforts.
  • Attend customer calls to strengthen relationships.
  • Collaborate with cross-functional teams.
  • Assist in defining and tracking KPIs.
  • Partner with the Director of Account Management.
  • Stay informed about customer feedback and industry trends.
  • Explore and apply AI tools for efficiency improvements.

Requirements

  • 4+ years of experience in account management or related role.
  • 2+ years in a team leadership or mentorship capacity.
  • Strong interpersonal skills.
  • A data-driven approach to decision-making.
  • Experience in building key account management processes.
  • Self-motivated and results-oriented.

Benefits

  • 100% coverage of medical, dental, vision, and mental health insurance premiums.
  • 16 weeks paid parental leave.
  • Unlimited PTO.
  • Stipends for remote work and wellness.
  • Professional development budget.
Customer.io logo

Customer.io

Customer.io is a dynamic company focused on empowering marketing and growth teams to effectively engage their audiences through various messaging channels. With a commitment to delivering impactful solutions, Customer.io enables its users to connect with millions through innovative in-app messaging features. The company fosters a collaborative environment, encouraging cross-functional teamwork among engineering, product, and design teams, while also prioritizing a strong product mindset and customer problem-solving. Customer.io values its employees by offering generous benefits, including unlimited PTO, paid parental leave, and support for professional development.

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