Manager, Account Management - Remote

Overview

This role is an exciting leadership opportunity for someone passionate about driving customer success and developing high-performing teams. The Manager will oversee and mentor an account management team, ensuring customers receive exceptional service, while fostering retention, growth, and loyalty.

In Short

• Lead the day-to-day operations of the account management team.
• Coach and mentor account managers in relationship building and upselling.
• Monitor customer health and proactively address risks.
• Participate in customer calls to enhance service.
• Collaborate with Sales, Product, and Customer Success teams.
• Define and track KPIs for renewals and revenue performance.
• Support strategic account planning aligned with business goals.
• Implement AI tools to streamline tasks and maximize impact.

Requirements

• Experience in account management or customer success.
• Strong leadership and mentoring skills.
• Ability to analyze customer data and KPIs.
• Excellent communication and relationship-building skills.
• Proficiency in using CRM tools and AI applications.
• Strategic thinking and problem-solving abilities.
• Experience in a dynamic, fast-paced environment.

Benefits

• Opportunity to lead a high-performing team.
• Collaboration with cross-functional teams.
• Professional development and growth opportunities.
• Flexible working environment.
• Impactful role in customer success and satisfaction.