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Principal Data Scientist - Remote

Posted Yesterday

Overview

Smartsheet is looking for an experienced Principal Data Scientist to drive customer engagement, expansions, and retention. You will work primarily with the Customer Outcomes group and will be a part of Smartsheet's Business Intelligence team.

In Short

  • Understand customer needs and design metrics to analyze product usage.
  • Partner with Customer Outcomes Journey and Customer Success teams.
  • Develop solution and engagement analytics for improvement opportunities.
  • Leverage AI and machine learning techniques for growth opportunities.
  • Complete the full analytics lifecycle from objective understanding to reporting.
  • Present insights to senior stakeholders for data-driven decisions.
  • Advise and lead strategy for undefined work.
  • Research and incorporate machine learning models and AI-driven analytics.
  • Lead team efforts to research new tools and technologies.
  • Mentor and support other BI team members.

Requirements

  • Advanced degree in quantitative field and 10+ years of experience.
  • Exceptional analytical skills for problem solving.
  • Expert in SQL and data programming languages (R/Python) and visualization tools.
  • Extensive knowledge in applied AI, machine learning, and NLP analytics.
  • B2B experience with strong business acumen.
  • Experience operationalizing data to impact customer strategies.
  • Strong track record of cross-functional partnerships.
  • Expert in communicating insights and recommendations.
  • Ability to learn new technologies and thrive in dynamic environments.
  • Experience advising and leading analytical solutions.

Benefits

  • 100% employer-paid medical/vision and dental coverage options.
  • 401k Match program.
  • Monthly stipend for work and productivity support.
  • Flexible Time Away Program and Sick Time Off.
  • Life insurance and disability plans.
  • 12 paid holidays per year.
  • Up to 24 weeks of Parental Leave.
  • Personal paid Volunteer Day.
  • Opportunities for professional growth with online courses.
  • Company Funded Perks including local discounts and personal Smartsheet account.

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