Community Advocate - Remote

Overview

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favourite tools are trusted by over 16 million developers, testers, and software engineers at 32,000+ organisations.

In Short

• Join SmartBear as a junior-level Community Manager.
• Engage with developers, testers, and quality professionals across multiple community touchpoints.
• Participate in conversations on forums, GitHub, Discord, and more.
• Curate and maintain SmartBear Community Forum topics and engagement campaigns.
• Support the development of SmartBear Academy training resources.
• Monitor community health and provide insights to internal teams.
• Collaborate with various teams to route user feedback.
• Assist in planning community campaigns and initiatives.
• Grow relationships with open source contributors and onboard new users.

Requirements

• 3-5 years experience in a community, support, or developer-focused role.
• Understanding of software development workflows.
• Working knowledge of QA, DevOps, or developer tooling is a plus.
• Friendly and empathetic communicator.
• Strong written communication and content organization skills.
• Comfortable balancing multiple responsibilities.
• Motivated by collaboration and continuous learning.
• Comfortable working in distributed teams and remote-first environments.
• Interest in testing, APIs, open source, or developer education.

Benefits

• Career growth opportunities at every level.
• Investment in your success and team collaboration.
• Celebration of employee birthdays with time off.
• Commitment to diversity and inclusion in the workplace.