Advocate Community Manager - Remote

Overview

As Advocate Community Manager at Solace, you will be the frontline operator shaping the experience of our advocate user base. This is not a passive social media role—it’s a high-touch, strategic position that requires expertise in healthcare, communication, and community engagement.

In Short

• Lead and engage in community channels, responding to advocate inquiries and ensuring they have the resources to operate effectively.
• Shape the conversation around how advocates work at Solace, ensuring consistency in messaging.
• Develop educational content, FAQs, and community resources to streamline onboarding and ongoing engagement.
• Monitor community discussions and proactively intervene to correct misunderstandings or provide strategic guidance.
• Collaborate with Product, Marketing, and Growth teams to surface insights from the community and refine engagement strategies.
• Organize and host virtual town halls, training sessions, and AMAs to drive engagement and alignment.
• Ensure that exceptional patient experiences remain our perpetual north star.

Requirements

• An unwavering passion for helping patients and families.
• Strong communication skills and a knack for balancing empathy with authority.
• Proficiency in managing digital communities and/or virtual event platforms.
• Passion for quick thinking and engaging in real-time discussions.
• A bias toward action and execution with a dash of unfettered creativity.

Benefits

• Opportunity to contribute to one of the fastest-growing healthcare startups in the U.S.
• Steep learning curve and direct impact on the development of the company.