Advocate Community Lead - Remote

Overview

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.

In Short

• Own internal advocate communication channels and community platforms.
• Facilitate engagement through onboarding sessions, fireside chats, and other advocate-facing experiences that build connection and clarity.
• Monitor internal sentiment and feedback to proactively address knowledge gaps, align messaging, and reduce friction.
• Create and curate resources that empower advocates to serve patients with confidence, accuracy, and empathy.
• Build community by surfacing stories, celebrating milestones, and maintaining a tone that reflects Solace’s mission and values.

Requirements

• 3+ years of experience in internal communications, community management or PR with a strong preference for experience at venture backed technology or consumer startups.
• Experience managing internal communication tools, knowledge management and community platforms.
• Bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred.
• A high level of agency and autonomy coupled with a vision for what healthcare can and should be.

Benefits

• This is a rare opportunity to shape our advocate community from the ground up at a company doing truly meaningful work.
• You’ll be a core part of building a team culture where advocates feel supported, informed, and empowered to do what they do best: help people navigate the most complex healthcare system in the world.