Key Account Manager (German) - Remote

Overview

We’re looking for a high-energy, dynamic, and passionate Key Account Manager (KAM) for our strategic clients. You’ll be responsible for managing your portfolio, ensuring customers are happy and willing to stay, upgrade, and expand.

In Short

• Develop and nurture strong relationships with current clients.
• Consult with customers to find solutions to problems in document lifecycle management.
• Lead contract negotiations and pricing discussions.
• Consolidate customer feedback and collaborate with Product Managers.
• Act as the primary point of contact for specific accounts.
• Ensure accounts receive services within budget.
• Monitor customer satisfaction and address concerns.
• Focus on revenue retention strategies.
• Collaborate with internal teams to increase efficiency.
• Document all customer interactions.

Requirements

• 3-5 years of experience in managing Key accounts in a B2B tech environment.
• Strong knowledge of SaaS sales.
• Fluent in German (absolute must).
• Strong technical background.
• Self-motivated and able to communicate effectively.
• Ability to craft meaningful value propositions.

Benefits

• Flexible, hybrid work model.
• 30 vacation days.
• Pet-friendly office.
• 16 weeks parental leave at full salary.
• Sabbatical opportunities after 2 years.
• Annual training budget of 2,000 CHF.
• Opportunities for internal knowledge sharing.
• Participation in the Phantom Stock Option Plan.