Client Success Manager - SMB - Remote

Overview

As a Client Success Manager at Slang.ai, you will manage a portfolio of single-location restaurants, ensuring they receive excellent service from onboarding to renewal, while driving customer adoption and success.

In Short

• Manage high-volume portfolios of single-location restaurants.
• Onboard new accounts and drive customer adoption.
• Provide ongoing guidance and support to ensure customer success.
• Handle technical troubleshooting and proactive outreach.
• Work closely with the CX team to improve workflows.
• Contribute to scalable processes for customer engagement.
• Maintain a customer-focused mindset to boost retention.
• Communicate effectively with customers and internal teams.
• Adapt to a fast-paced environment while managing multiple accounts.
• Advocate for customer needs within the organization.

Requirements

• 2–3 years in a customer-facing role, preferably in customer success or account management.
• Experience with small businesses or the restaurant industry is a plus.
• Strong technical aptitude and ability to troubleshoot issues.
• Excellent communication skills, both verbal and written.
• Ability to manage time effectively and prioritize tasks.
• Grit and determination to ensure customer success.
• Flexibility and openness to feedback.
• Preferred experience with SaaS tools or voice technology.

Benefits

• Training and development opportunities.
• Growth potential in customer success and account management.
• Supportive and inclusive company culture.
• Opportunity to work in a fast-paced, innovative environment.