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Field Support Representative - Remote

Posted 2 weeks ago
Customer Service
Full Time
Norway

Overview

The Field Support Representative will provide onsite and remote technical support primarily for International Defense and Government customers, ensuring they maximize the value from Skydio's UAS solutions.

In Short

  • Work closely with internal teams to become an expert on Skydio’s products.
  • Develop field support processes to enhance escalation and debugging workflows.
  • Reduce technical escalations into engineering groups through effective triage.
  • Become a certified Skydio UAS Operator and Trainer.
  • Provide training to customers on maintenance and operation techniques.
  • Improve written inspection procedures and instructions for customers.
  • Provide onsite technical support and initiate corrective actions.

Requirements

  • Ability to travel up to 50%+ globally.
  • 3+ years experience in UAS field support, preferably with military clients.
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent interpersonal and written communication skills.
  • Preferred OCONUS military experience.
  • Familiarity with logistics and repair workflows.
  • Experience with Linux operating systems preferred.
  • Knowledge of military standard maintenance practices preferred.
  • Existing or prior security clearance preferred.
  • Creative thinking and ability to multitask.

Benefits

  • Diverse and inclusive work environment.
  • Opportunities for professional growth.
  • Engagement with cutting-edge technology.
  • Commitment to employee well-being.

Skydio

Skydio

Skydio is a pioneering US drone company recognized as the global leader in autonomous flight technology, which is essential for the future of drones and aerial transportation. The company leverages extensive expertise in artificial intelligence, along with top-tier hardware and software development, to enable a diverse range of drone users, including first responders, insurance adjusters, and utility companies. Skydio is committed to innovation and inclusivity, fostering a multidisciplinary environment that values diverse perspectives to solve complex challenges.

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