Sales Support Representative - Remote

Overview

The Sales Support Representative plays a crucial role in supporting sales activities and ensuring quality service delivery for ResMed's products and services. This position focuses on building strong customer relationships and providing enterprise-level support to clients.

In Short

• Plan and oversee support activities for company products.
• Ensure quality service and operational performance.
• Develop and maintain customer relationships.
• Coordinate resolution of service incidents.
• Document activities in CRM systems.
• Work closely with Sales Management on business conditions.
• Conduct virtual customer visits and product demonstrations.
• Promote proactive service and support mechanisms.
• Participate in continuous improvement initiatives.
• Eligible for a competitive benefits package.

Requirements

• +1 years relevant experience in B2B sales support.
• Medical device industry experience preferred.
• Strong communication skills.
• Ability to build strong customer relationships.
• Self-starter with leadership qualities.
• BA/BS in business discipline preferred.

Benefits

• Comprehensive medical, vision, and dental insurance.
• 401(k) and Employee Stock Purchase Plan.
• Paid Time Off (PTO) and paid holidays.
• Flexible work arrangements.
• Tuition assistance and employee assistance programs.