Sales Support Representative - Remote

Overview

The Sales Support Representative at U.S. Bank is responsible for providing product, system, and sales process support to internal sales teams and external partners, ensuring effective merchant relationships and operational efficiency.

In Short

• Provide product and system support to sales teams.
• Assist in identifying appropriate contracts for new merchant relationships.
• Research and resolve compensation issues for sales staff.
• Maintain internal websites with up-to-date information.
• Conduct live demonstrations and provide technical support.
• Work remotely with potential on-site requirements.
• Support third-party certification requests.
• Collaborate with various stakeholders to enhance service delivery.
• Utilize strong problem-solving skills to address operational challenges.
• Engage in continuous learning and skill development.

Requirements

• Bachelor's degree or equivalent work experience.
• Up to three years of relevant experience.
• Strong customer service skills.
• Knowledge of banking operations and policies.
• Effective leadership and communication skills.
• Familiarity with operational functions and systems.
• Ability to work effectively in a remote environment.
• Basic knowledge of computer applications.
• Problem-solving skills.
• Willingness to adapt to changing priorities.

Benefits

• Healthcare (medical, dental, vision).
• Life insurance options.
• 401(k) and employer-funded retirement plans.
• Paid vacation and holidays.
• Short-term and long-term disability benefits.
• Adoption assistance.
• Flexible work arrangements.
• Support for personal and family well-being.
• Opportunities for career growth and development.
• Commitment to diversity and inclusion in the workplace.