Implementation Manager - Remote

Overview

Singular seeks an experienced Implementation Manager to drive technical excellence for our mid market clients. As an Implementation Manager, you will guide clients through a structured onboarding journey, from initial account creation to technical onboarding completion through handoff to the customer success and support teams. This role demands a unique blend of deep product understanding, technical acumen in web and mobile SDK technologies, APIs, and analytics platforms. You'll serve as the primary technical advisor for global clients while collaborating extensively with internal teams to shape product direction and deliver outstanding customer outcomes. The position offers significant professional growth through daily engagement with industry-leading clients and cross-functional teams. Success in this role requires a strong technical foundation, excellent communication skills, and a proven track record of cross-departmental collaboration.

In Short

• Serve as primary point of contact during client onboarding
• Manage support tickets and resolve technical issues
• Conduct client training sessions and product demonstrations
• Document solutions and maintain knowledge base
• Research and debug client implementation challenges
• Guide clients through SDK integration process
• Validate implementations and test use cases
• Collaborate with engineering for issue escalation
• Contribute to product documentation and guides
• Work with Support, Product, and Engineering teams
• Participate in workflow optimization
• Share insights for product improvement
• Support knowledge sharing initiatives

Requirements

• Fluent English (verbal and written) – a must
• Ability to self-manage time and prioritize tasks accordingly
• Strong problem-solving abilities
• Service and Detail-oriented mindset
• Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
• Aptitude to multitask with a high volume of tasks
• Team player with solid communication and presentation skills
• Ability to explain technical concepts clearly
• Demonstrates a patient and empathetic approach to client needs

Benefits

• 3-5 years in implementation or client support within SaaS environments
• Understanding of mobile app development (iOS/Android) fundamentals
• Basic knowledge of REST APIs and ad technologies
• Familiarity with SQL and database concepts
• Working knowledge of attribution methodologies
• Experience with technical troubleshooting
• Bachelor's degree in Computer Science or equivalent practical experience