Product Support Escalations Engineer - Remote

Overview

As a Product Support Escalations Engineer at Singular, you will act as the primary technical support contact, resolving complex issues and collaborating with internal teams to enhance product experiences.

In Short

• Serve as the main technical support contact for customers and partners.
• Perform complex troubleshooting to resolve customer issues.
• Collaborate with Product, Engineering, and QA teams.
• Advocate for customers by communicating feedback to the product team.
• Become a subject matter expert in Singular’s platform.
• Provide guidance on SDK integration and deployment.
• Improve customer support processes.
• Mentor team members using your expertise.

Requirements

• Bachelor’s degree in a technical field (Advanced degree is a plus).
• 4+ years of experience in a technical product support role, preferably B2B and SaaS.
• Hands-on experience with software products in production environments.
• Experience in Mobile and Web support.
• Ability to write scripts, regular expressions, and SQL queries.
• Strong knowledge of HTML, HTTP, APIs, and debugging tools.
• Experience in mobile advertising analytics and Ad-Tech is a plus.

Benefits

• Work in a fast-paced, innovative environment.
• Collaborate with a talented and dynamic team.
• Opportunity to influence product development.
• Engage with leading companies and clients.
• Continuous learning and professional development.