Product Support Engineer - Remote

Overview

As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team, responsible for solving technical issues and providing stellar customer service on our security and identity products.

In Short

• Join a fast-growing cybersecurity company recognized for its workplace culture.
• Provide technical support for security and identity products.
• Work alongside global talent in a collaborative environment.
• Monitor support queues and ensure customer satisfaction.
• Develop and maintain deep knowledge of assigned products.
• Create knowledge base articles for customer support.
• Communicate technical concepts effectively to stakeholders.
• Adapt to different customer communication styles and technical challenges.
• Provide pre-sales technical assistance and product education.
• Contribute to product development through customer feedback.

Requirements

• Experience with Active Directory Management and Cloud technologies.
• Ability to analyze technical issues and draw valid conclusions.
• Customer-facing support experience in a technical environment.
• Strong problem-solving and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Flexibility to adapt to unique customer interactions.
• Basic knowledge of TCP-dumps and Wireshark.
• Experience with CRM platforms like Salesforce.
• Active listening skills to understand customer needs.
• Ability to work independently and meet deadlines.

Benefits

• Work in a recognized best workplace.
• Collaborate with top talent in the cybersecurity field.
• Opportunities for personal and professional growth.
• Flexible working arrangements.
• Inclusive workplace culture.