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Product Support Engineer - Remote

Posted 2 days ago
Customer Service
Full Time
MI, USA

Overview

The Product Support Engineer will provide technical expertise on ETAS products and solutions, focusing on automotive control systems, and support post-sales technical assistance.

In Short

  • Provide technical support for ETAS products.
  • Focus on measurement, calibration, and data analysis of automotive control systems.
  • Support post-sales cycle through technical assistance and training.
  • Promote new tool functionality via presentations and workshops.
  • Maintain strong relationships with key customer advocates.
  • Lead technical interactions with customers.
  • Support pre-sales cycle and account strategy.
  • Drive business growth through customer needs identification.
  • Conduct training classes and maintain training materials.
  • Telecommuting allowed up to 3 days per week.

Requirements

  • Bachelor’s degree in relevant engineering fields.
  • 3 years of experience as a Software Support Engineer.
  • Experience with automotive communication standards.
  • Knowledge of automotive networks.
  • Proficient in writing/debugging scripts in Python, C#, and VBA.
  • Experience with data measurement techniques.
  • Familiarity with OEM’s embedded software calibration processes.
  • Understanding of vehicle subsystem development processes.
  • Experience with defect tracking software.

Benefits

  • Equal Opportunity Employer.
  • Opportunity for telecommuting.
  • Comprehensive training programs.
  • Engagement with industry events.
  • Supportive team environment.
Bosch Group logo

Bosch Group

The Bosch Group, specifically the Robert Bosch Tool Corporation, is a leading multinational engineering and electronics organization headquartered in Mount Prospect, Illinois. With a commitment to innovation, sustainability, and social responsibility, Bosch is the largest privately held employer globally, employing over 400,000 associates. The company focuses on enhancing quality of life through advanced technology and services, particularly in the power tools sector. Bosch fosters a culture of lifelong learning and offers diverse opportunities for professionals in engineering and technology, emphasizing collaboration and the development of cutting-edge products. Recognized for its award-winning workplace culture, Bosch is dedicated to creating a diverse and inclusive environment.

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