Senior Strategic Account Manager - Remote

Overview

As a Senior Strategic Account Manager at Shippo, you will lead a book of strategic accounts and drive initiatives to ensure successful shipping solutions for e-commerce businesses.

In Short

• Own and manage strategic accounts within the logistics software space.
• Provide excellent service and market analysis to resolve challenges.
• Develop partnership strategies and negotiate renewals.
• Engage with accounts to identify operational improvements.
• Analyze performance and present findings to clients.
• Leverage cross-functional teams for account support.
• Build trusted relationships with customer stakeholders.
• Forecast/manage shipment volume and revenue expectations.
• Serve as escalation contact for implementation issues.
• Collaborate with Solutions Engineering, Customer Support, and Product teams.

Requirements

• 5+ years in enterprise software account management.
• Experience with technology partners and integrations.
• Excellent negotiation and communication skills.
• Ability to identify customer fulfillment needs.
• Experience with Excel, SQL, or Business Intelligence tools.
• Detail-oriented with a strategic problem-solving track record.
• Strong relationship-building skills.
• Technically oriented with an understanding of APIs.
• Entrepreneurial mindset and ability to drive initiatives.

Benefits

• Medical, dental, and vision healthcare coverage.
• Flexible PTO and work arrangements.
• Two 1-week company shutdowns for rest.
• 3 VTO days for volunteering events.
• Charity donation match up to $100.
• Fun team events outside of work hours.