Patient Onboarding Specialist - Remote

Overview

The Patient Onboarding Specialist primarily supports the patient outreach team by assisting to onboard/enroll patients onto the Shields hospital partner pharmacy program, while also assisting the benefit verification team with copay amounts and patient eligibility checks.

In Short

• Enroll eligible patients into the pharmacy program.
• Communicate directly with patients for enrollment.
• Collaborate with regional leaders for proper onboarding.
• Ensure patients are set up to receive medications without interruptions.
• Perform test claims to verify copay amounts.
• Verify insurance eligibility and benefits.
• Utilize tools to identify insurance coverage.
• Research patients' medical records for medication regimens.
• Document outcomes of investigations clearly.
• Participate in process improvement initiatives.

Requirements

• Enjoy talking to patients and clinical support teams.
• Strong computer skills and ability to navigate EMR and PDS.
• Organized, self-motivated, and detail-oriented.
• High integrity and dependability.
• Experience as a Pharmacy Technician (1+ years required).
• High school diploma or GED required.
• National certification from PTCB preferred.
• Willingness to obtain required licensure if needed.

Benefits

• Flexible scheduling to meet health system partners' needs.
• Opportunity for career growth and learning.
• Work in a supportive team environment.
• Engagement in professional development opportunities.