Patient Support Manager - Remote

Overview

The Patient Support Manager is a key leadership position at Shields Health Solutions, overseeing the Patient Support team and ensuring high-quality service in specialty pharmacy management.

In Short

• Lead a team of Patient Support Supervisors and team members.
• Oversee daily operations related to patient medication management.
• Ensure timely and accurate patient care services.
• Manage team productivity and quality standards.
• Identify and resolve operational issues proactively.
• Coordinate training and professional development for team members.
• Participate in talent acquisition and team engagement strategies.
• Collaborate with leadership on staffing and project planning.
• Provide insights and reporting on team performance.
• Travel as necessary to meet business needs.

Requirements

• Bachelor’s Degree preferred in business administration or healthcare.
• 3-5+ years of leadership experience in healthcare or pharmacy.
• Experience in high-volume operational environments is preferred.
• Strong communication and decision-making skills.
• Ability to influence and engage team members effectively.
• Experience with pharmacy dispensing or EMR systems is a plus.
• Ability to maintain confidentiality of sensitive information.
• Proficient in Microsoft Office, especially Excel.
• Willingness to travel up to 20% if needed.

Benefits

• Opportunity to work with a fast-growing company.
• Leadership development opportunities.
• Engaging work environment with a focus on employee performance.
• Supportive team culture.
• Potential for career advancement within the organization.