Care Manager – Patient Support Call Center - Remote

Overview

The Care Manager is responsible for assisting customers with pharmacy-related services, contacting insurance companies for eligibility information, and managing prior authorizations.

In Short

• Contact insurance companies for benefit investigations.
• Assist customers with pharmacy-related inquiries.
• Perform copay assistance and prior authorization checks.
• Maintain quality results by adhering to standards.
• Participate in educational opportunities for professional development.
• Work efficiently both individually and as part of a team.
• Demonstrate strong interpersonal communication skills.
• Engage with patients for enrollment in assistance programs.
• Provide courteous and efficient service to customers.
• Adapt to a fast-paced work environment.

Requirements

• High school diploma required; associate degree preferred.
• Minimum of 2 years’ experience in medical billing or patient services.
• Ability to multitask and manage time effectively.
• Proficient in MS Office applications.
• Excellent documentation and problem-solving skills.
• Bilingual (Spanish) highly desirable.
• Experience using CRM and telephony platforms is a plus.
• Strong listening skills and customer service orientation.
• Ability to work independently.
• Demonstrated ability to build customer relationships.

Benefits

• Competitive pay based on experience.
• Incentive plans and bonuses may be offered.
• Health and welfare benefits available.
• Opportunities for professional growth and development.
• Supportive team environment.
• Commitment to diversity and inclusion.
• Flexible working conditions.
• Access to training and educational resources.
• Engagement in meaningful work that improves patient outcomes.
• Participation in a global organization with a strong mission.