Bilingual Patient Access Specialist - Remote

Overview

The Bilingual Patient Access Specialist serves as the primary point of contact for patients, healthcare providers, and field representatives within a Patient Support Services (PSS) program, facilitating patient access to therapy and ensuring high-quality service.

In Short

• Serve as the primary contact for patients and providers.
• Conduct inbound and outbound calls to support program services.
• Perform insurance benefit investigations and verify coverage.
• Support prior authorizations and appeals processes.
• Assist with copay and patient assistance program enrollment.
• Document all interactions accurately and timely.
• Deliver high-quality customer service across communication channels.
• Collaborate with internal teams and field representatives.
• Ensure compliance with HIPAA and regulatory requirements.
• Manage patient caseloads with timely follow-up.

Requirements

• Bilingual - Spanish speaker required.
• High School Diploma or equivalent.
• 3–5+ years of experience in medical billing or insurance verification.
• Experience in a contact center or patient support environment.
• Proficiency with Microsoft Office and CRM systems.
• Strong written and verbal communication skills.
• Ability to work independently in a virtual environment.
• Knowledge of HIPAA and data privacy requirements.
• High attention to detail and multitasking ability.
• Problem-solving and solution-oriented mindset.

Benefits

• Competitive salary based on experience.
• Comprehensive health and welfare benefits.
• Incentive plans and bonuses.
• Opportunity for professional development.
• Work in a supportive and innovative environment.
• Flexible work schedule options.
• Remote work opportunity.
• Access to ongoing training and resources.
• Work with a diverse and inclusive team.
• Contribute to improving patient outcomes.