Pharmacy Support Call Center Representative - Remote

Overview

As a Pharmacy Support Call Center Representative, you will provide essential support to patients and medical professionals in navigating payment assistance solutions.

In Short

• 100% remote contract position
• Field requests related to pharmacy support programs
• Provide customer support via telephone, email, and fax
• Document resolutions and escalate issues as necessary
• Work 40 hours per week with various shift options
• High School Diploma or equivalent required
• 3+ years of call center experience preferred
• Pharmacy Technician experience is a must
• HIPAA certification required
• Bilingual in English and Spanish is a plus

Requirements

• High School Diploma or equivalent
• Pharmacy Technician experience
• HIPAA certification
• 3+ years of call center experience preferred
• Experience in medical claim processing is a plus
• Bilingual (English/Spanish) is a plus
• Able to work 40 hours per week
• Ability to troubleshoot and provide problem resolution
• Ability to document and escalate issues
• Recognize operational challenges and suggest improvements

Benefits

• Opportunity to be converted to a full-time employee
• Diverse corporate culture
• Equal opportunity employer
• Health and welfare benefits available
• Incentive plans and bonuses may be offered