Call Center Representative - Remote

Overview

Crockett Facilities is seeking a dedicated and motivated Call Center Representative to join our dynamic team within the construction industry. In this pivotal role, you will be at the forefront of our customer service operations, serving as the primary point of contact for clients, contractors, and vendors.

In Short

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Provide information regarding services, projects, and company policies to clients and stakeholders.
• Maintain accurate records of customer interactions and transactions in our database.
• Coordinate with internal departments to resolve issues and ensure customer needs are met timely.
• Manage scheduling and appointments for service requests and site visits from clients.
• Follow up on outstanding issues and ensure timely resolution to enhance customer satisfaction.
• Assist with training new team members on call center procedures and best practices.

Requirements

• Excellent communication skills.
• Ability to navigate complex inquiries.
• Meticulous attention to detail.
• Able to manage multiple priorities.
• Experience in customer service preferred.

Benefits

• Opportunity to make a difference in customer service.
• Engagement in a fast-paced environment.
• Collaboration with a dedicated team.
• Commitment to excellence in service.