Call Center Representative - Remote

Overview

This position is for a full-time Call Center Representative based in Puerto Rico, focusing on helping members access healthcare services through phone communication.

In Short

• Remote position for residents of Puerto Rico
• Make outbound calls to schedule and confirm appointments
• Handle inbound calls primarily in Spanish
• Accurately enter notes into the scheduling system
• Follow up on missed or rescheduled appointments
• Ensure clear next steps at the end of each call
• Flag urgent issues to supervisors
• Requires call center experience
• Must be fluent in both Spanish and English
• Comfortable using CRM and scheduling tools

Requirements

• Call center experience required
• Fluent in both Spanish and English
• Comfortable with tools like CRMs or scheduling platforms
• Reliable—on time, every time
• Steady focus in a structured, fast-paced environment
• Able to work PST hours while based in Puerto Rico

Benefits

• Remote work opportunity
• Full-time hours
• Starting date on June 16
• Competitive pay based on experience