Call Center Representative - Remote

Overview

Join Lap of Love as a Call Center Representative and Love What You Do! As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services.

In Short

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a remote environment
• Demonstrate dependability and flexibility by adhering to schedules
• Gather and document pet’s medical information and schedule appointments
• Meet all productivity and performance standards
• Guide emotional conversations in a calm manner
• Provide stellar customer service to pet families and veterinarians
• Be punctual and timely in meeting performance requirements
• Other duties may be assigned to ensure high standards of service

Requirements

• Experience in customer service
• Strong communication skills
• Ability to work in a remote environment
• Empathy for pet families
• Dependability and flexibility
• Strong organizational skills
• Ability to handle high call volumes
• Ability to document information accurately
• Willingness to go above and beyond for customers

Benefits

• Work from home opportunity
• Supportive team environment
• Opportunity to help pet families during difficult times
• Flexible work schedule
• Training and development opportunities