Call Center Representative - Remote

Overview

Join Matrix as a Call Center Representative where you will provide technical support and outstanding customer service while enjoying a flexible schedule and competitive pay.

In Short

• Provide technical support to customers via phone, email, and chat.
• Handle a high volume of customer contacts.
• Maintain good attendance and adherence to schedule.
• Document and maintain comprehensive customer case records.
• Achieve and maintain posted KPIs.
• Collaborate with team members to promote a positive atmosphere.
• Complete all required training and ongoing education.
• Support multiple queues and troubleshoot effectively.
• Options for remote work after training.
• Enjoy a competitive pay with potential bonuses.

Requirements

• Minimum high school diploma or equivalent required.
• Demonstrated customer service experience required.
• Minimum of 1 year call center experience preferred.
• Working knowledge of Microsoft Office suite.
• Excellent written and verbal communication skills.
• Ability to think critically to analyze and solve problems.

Benefits

• Health & Dental Insurance.
• Company paid Life Insurance.
• 401(k) plan.
• Paid Time Off benefits.
• Free access to onsite workout facility.
• Product discounts.
• Wellness programs.
• Free Yoga and workout classes.
• Opportunities to earn more PTO.