Patient Engagement Specialist - Remote

Overview

The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process.

In Short

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication.
• Make outbound patient refill phone calls and complete the patient refill request.
• Answer, resolve and triage inbound inquiries.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Identify medications requiring special storage and/or handling.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues.
• Identify trends, resolve problems, and recommend improvements.
• Participate in process improvement initiatives.
• Maintain confidentiality of sensitive information.

Requirements

• 1-3 years of Pharmacy Technician experience.
• State registered as a pharmacy technician or equivalent certification preferred.
• High school diploma or GED required.
• Strong interpersonal communication skills.
• Proficient in Microsoft Office, particularly Excel and Word.
• Ability to work in a distraction-free environment.
• Flexible scheduling to meet business needs.

Benefits

• Work remotely with flexible hours.
• Opportunity for professional development.
• Engage in process improvement initiatives.
• Collaborate with health system partners.
• Maintain a work-life balance.