Client Onboarding Specialist - Remote

Overview

The Client Onboarding Specialist will join an international support team, managing client accounts and ensuring timely delivery of services while addressing any issues that arise.

In Short

• Set up new customer accounts and meet delivery deadlines.
• Address potential issues during the QA process.
• Handle internal and external communications.
• Assist clients during the rollout process.
• Collaborate with technical teams to resolve issues.
• Fluent in French and English.
• Previous client-facing experience required.
• Strong problem-solving and analytical skills.
• Ability to multitask under pressure.
• Good use of IT tools, including Excel.

Requirements

• Fluent in French and English.
• Excellent written and verbal communication skills.
• Experience in a client-facing role.
• Strong problem-solving abilities.
• Familiarity with multicultural environments.
• Ability to multitask effectively.
• Customer-centric mindset.
• Team spirit and adaptability.
• Proficient in IT tools, especially Excel.
• Knowledge of the e-commerce environment is a plus.

Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program (EAP).