Client Onboarding Specialist - Remote

Overview

The Client Onboarding Specialist acts as the primary point of contact for live clients, ensuring exceptional service and effective onboarding processes.

In Short

• First point of contact for live clients.
• Provide exceptional customer service and support.
• Manage onboarding requests and setups.
• Coordinate with internal teams for timely product setup.
• Ensure clients are test-ready for seamless integration.
• Provide warranty support post-implementation.
• Maintain regular communication with clients.
• Build strong client relationships as a trusted advisor.
• Collaborate with technical teams to resolve issues.
• Understand banking products and operational processes.

Requirements

• Bachelor’s degree in business, IT, or related field.
• 2 years of experience in client onboarding or customer support.
• Knowledge of MTLS and TLS certificates.
• Familiarity with ServiceNow, Postman, Splunk, Apigee.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Problem-solving mindset in a dynamic environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Flexible working arrangements.
• Engaging company culture.