Technical Support Engineer - Data Integrity - Remote

Overview

Shield is a global startup, rapidly growing and looking for a Data & Data Integrity Support Engineer who will act as the first point of contact for customer inquiries while focusing on monitoring data integrity and completeness across customer environments.

In Short

• Respond to customer technical support requests via ticketing system.
• Monitor customer data ingestion and integrity using internal tools.
• Diagnose and resolve complex technical issues related to data pipelines.
• Develop monitoring tools to detect data anomalies and integrity issues.
• Document customer interactions and contribute to the knowledge base.
• Collaborate with Product, R&D, and Operations teams.
• Participate in on-call/shift rotations for after-hours support.

Requirements

• 4+ years as a Technical Support Engineer or Data Integrity role.
• Experience with large enterprise clients.
• Solid knowledge of Linux and/or Windows OS.
• Hands-on experience with cloud technologies (Kubernetes, AWS, etc.).
• Familiarity with monitoring tools (Grafana, Prometheus).
• Strong understanding of data flows (ETL, ingestion, validation).
• Experience with log analysis and data reconciliation.
• Superb communication skills in English.
• Ability to multitask and work independently or in a team.

Benefits

• Opportunity to work with cutting-edge technology.
• Hybrid work model (2 days in office, 3 days remote).
• Be part of a growing startup with significant investment.
• Contribute to important compliance solutions in financial services.