Technical Support Engineer I - Remote

Overview

Join Transact and CBORD as a Technical Support Engineer I, where you will be responsible for troubleshooting technical issues for our clients in various industries, including education and healthcare.

In Short

• Full-time position focused on resolving technical issues.
• Interface with clients via phone and online.
• Utilize various tools for incident management and troubleshooting.
• Collaborate with teams to enhance product offerings.
• Maintain customer relationships with professionalism.
• Contribute to a knowledge base for team effectiveness.
• Communicate effectively with clients and internal teams.
• Adapt to a fast-paced and changing environment.
• 1-3 years of experience in a technical customer service role required.
• POS experience is a plus.

Requirements

• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Able to troubleshoot technical issues across various platforms.
• Detail-oriented and organized.
• Passion for learning new technologies.
• Ability to accept feedback and improve performance.
• Strong interpersonal skills.
• Multi-tasking capabilities are essential.
• Experience with network analysis tools preferred.
• Comfortable working in a remote setting.

Benefits

• Opportunity to work in a dynamic and collaborative environment.
• Engagement with cutting-edge technology solutions.
• Equal employment opportunity employer.
• Potential for additional compensation through bonuses or equity.
• Access to a supportive company culture focused on improvement.