Technical Support Engineer I - Remote

Overview

Delinea is seeking a talented Technical Support Engineer with a strong background in IT and Active Directory administration, to join our outstanding Global Technical Support team, providing world class support to our enterprise customers.

In Short

• Provide post-sales phone and email support to the Delinea customer base.
• Resolve technical customer problems and drive process/policy improvements through root cause analysis.
• Call customers to troubleshoot technical issues.
• Participate in group problem solving meetings to overcome challenging issues.
• Researching and solving complex issues.
• Working closely with Team Lead to meet SLA and customer requirements.
• Test and verify product functionality to reproduce customer issues.
• Document detailed failure and solution information within cases.

Requirements

• 2+ years in a Technical Support Engineer role preferred.
• 2-year degree required; 4-year degree in Computer Science or related program a plus.
• Experience with SQL 2014 or higher.
• Ability to write and demonstrate SQL queries or scripts preferred.
• Experience with PowerShell, Bash or other scripting languages a plus.
• The ability to code in any programming language is a plus.
• Knowledge of installing and maintaining webservers (IIS etc.).
• Prior working experience with .NET applications is highly desired.
• The ability to troubleshoot applications deployed in a Mac OS environment is a plus.
• Strong written and verbal English skills required.
• Ability to work with diverse worldwide team members and management.

Benefits

• We’re passionate problem-solvers doing our part to make the world a safer place.
• We invest in people who are smart, self-motivated, and collaborative.
• What we offer in return is meaningful work, a culture of innovation and great career progression.