Technical Support Engineer I - Remote

Overview

As a part of our latest transformation, we are searching for a Technical Support Engineer I who enjoys working directly with clients to solve a variety of problems across our suite of enterprise software applications to join our team of skilled support engineers.

In Short

• Provide assistance to customers, partners and other team members on the usage of our products through various channels: email, phone, chat and support portal.
• Be a client advocate!
• Leverage existing product documentation to answer client inquiries.
• Process E-Verify enrollments for new clients.
• Recreate reported issues and provide workarounds.
• Assist in isolating source of issues.
• Participate in status calls with clients and team members.
• Troubleshoot issues through reproducing the problem.
• Contribute to growing knowledge base.
• Participate in acceptance testing of newly released software.

Requirements

• 1-2 years of experience in Technical Support / Customer Service.
• Strong written and verbal communication skills.
• Ability to explain technical issues to non-technical staff.
• Experience using case management systems (Salesforce, Jira, ZenDesk).
• Familiarity with database technologies (Oracle, MS SQL Server).
• Experience with application servers (IIS, Tomcat, WebLogic).
• Proficiency with Desktop applications.
• Experience with Windows.
• Ability to install and configure enterprise software applications.
• Experience with HTML and CSS is preferred.

Benefits

• Health, Dental & Vision Insurance.
• 401k + Employer Match.
• PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off.
• STD, LTD & Group Life Insurance.
• Paid Parental Leave.
• Pet Insurance.
• FSA & HSA Options.
• Employee Assistance Program.
• Remote Work.
• Career Advancement & Professional Development Opportunities.