Technical Support Engineer I - Remote

Overview

The Technical Support Engineer I is responsible for troubleshooting technical issues for Transact's client base, ensuring excellent customer service and effective problem resolution.

In Short

• Full-time position focused on technical support.
• Interfacing with clients via phone or online.
• Conducting analysis and troubleshooting customer problems.
• Using various tools for network and database analysis.
• Maintaining customer relationships with professionalism.
• Collaborating with teams to resolve client issues.
• Contributing to a knowledge base for team effectiveness.
• Communicating effectively with clients and product teams.
• Prioritizing tasks and managing deadlines.
• Acting as the primary contact for assigned clients.

Requirements

• 1-3 years of experience in a technical customer service role.
• Strong troubleshooting skills in software and hardware.
• Excellent communication skills, both verbal and written.
• Analytical and detail-oriented mindset.
• Ability to work in a fast-paced environment.
• Desire to learn new technologies.
• Strong organizational and multi-tasking abilities.
• Feedback acceptance and self-improvement capability.
• POS experience is a plus.

Benefits

• Opportunity to work in a dynamic environment.
• Potential for additional compensation through bonuses or equity.
• Supportive company culture focused on learning and growth.
• Equal opportunity employer.