Technical Support Engineer Integrations - Remote

Overview

Join GoFundMe as a Technical Support Engineer Integrations, where you will be a trusted resource guiding nonprofit customers through critical issues and ensuring timely resolutions.

In Short

• Become a subject matter expert in GoFundMe Pro’s integrations and API offerings.
• Escalate complex problems and performance trends to management.
• Validate bugs reported by the Care team and communicate issues to management.
• Assist in onboarding new team members and update training resources.
• Develop recommendations for enhancements to company technology.
• Work closely with Product Managers on bug prioritization and new features.
• Own customer experience related to unexpected platform behavior.
• Attend scrum meetings and support account management as needed.
• Write detailed JIRA tickets for issues and bugs.
• Introduce new ideas and solutions to improve processes.

Requirements

• Excellent oral and written communication skills.
• Ability to explain complex technical problems clearly.
• Understanding of SaaS products and integrated systems.
• Process-oriented with resourcefulness in problem-solving.
• Demonstrated ownership in coordinating with engineering teams.
• Ability to drive performance metrics and adapt to client needs.
• Enthusiasm for innovation and proactive learning.
• Ability to identify trends and present actionable solutions.
• Experience with integrations (Analytics and CRMs) preferred.
• Experience with analytics tools like Google Ads and GA4 preferred.

Benefits

• Make an impact in a mission-driven organization.
• Work in an innovative and collaborative environment.
• Enjoy competitive pay and comprehensive healthcare benefits.
• Receive financial assistance for hybrid work and family planning.
• Access generous parental leave and flexible time-off policies.
• Participate in learning and recognition programs for growth.
• Contribute to diversity, equity, and inclusion initiatives.
• Engage in community volunteering and Gives Back programs.