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Technical Account Manager - Remote

Posted 59 weeks ago
Sales / Business
Full Time
Thailand

Overview

As a Technical Account Manager at SHIELD, you will be the expert in our solutions and a trusted advisor to our clients, responsible for maintaining and strengthening client relationships while supporting clients through the implementation of SHIELD’s solutions.

In Short

  • Advise on technical support and product adoption for clients.
  • Work closely with different teams to provide troubleshooting for technical challenges.
  • Drive high levels of client satisfaction.
  • Perform regular technical account reviews and product trainings.
  • Assist clients in upgrades and migrations.
  • Act as a trusted technical advisor for clients.
  • Advocate for SHIELD’s product adoption.

Requirements

  • Experience in client relationship management.
  • Strong technical support skills.
  • Ability to understand client needs and technology.
  • Excellent communication skills.
  • Experience in product training and account reviews.

Benefits

  • Work with a global team.
  • Opportunity to work with leading companies.
  • Professional development opportunities.
SHIELD logo

SHIELD

Shield is a fast-growing tech company that specializes in helping financial organizations understand the nuances of employee communications. With locations in Tel Aviv, London, New York, and Portugal, Shield provides a platform that analyzes digital interactions to protect market integrity and safeguard financial assets. As a post Series B startup with significant investment from some of the largest financial organizations globally, Shield is dedicated to fostering trust and understanding in the financial sector. The company values attention to detail and a commitment to ethical practices, making it an ideal environment for professionals who care about making a positive impact.

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