Outreach Specialist Manager - Remote

Overview

The Outreach Specialist Manager at Sharecare will oversee a team of Outreach Specialists, focusing on coaching, development, and performance monitoring to ensure high-quality service and adherence to established standards.

In Short

• Oversee daily operations of Outreach Specialists
• Manage, coach, and train staff to meet performance standards
• Monitor call volume and ensure adequate staffing
• Handle escalated customer complaints and complex issues
• Facilitate staff training sessions and support career development
• Track and report on key performance indicators
• Identify opportunities to enhance processes and improve service efficiency
• Collaborate with other departments to drive improvement
• Some travel may be required
• Positive attitude and team player required

Requirements

• Minimum 2 years Call Center Customer Service experience
• College degree or demonstrated professional leadership experience
• Excellent verbal and written communication skills
• Detail-oriented and well organized
• Ability to navigate telephony and Computer Information Systems technology
• Demonstrates sound judgment and critical thinking skills
• Available to work flexible hours and shifts
• Proficient with MS Office
• Ability to maintain confidentiality
• Ability to deliver and receive feedback

Benefits

• Opportunities for professional development
• Supportive work environment
• Flexible working hours
• Comprehensive health benefits
• Equal opportunity employer