Outreach Specialist - Remote

Overview

The Outreach Specialist plays a pivotal role in enhancing Patient Experience and driving Montu’s success by serving as the proactive voice of the call centre.

In Short

• Participate in both outbound patient outreach and inbound patient calls.
• Identify patient needs and guide them to appropriate resources.
• Manage complaint resolution and patient retention.
• Coordinate and ensure orders are processed efficiently.
• Conduct proactive outreach based on feedback.
• Welcome new patients with clear communication.
• Monitor patient orders and resolve delays.
• Help improve patient retention with consistent support.

Requirements

• Previous experience with high volume customer queries.
• Client service focus with a warm telephone manner.
• Ability to multi-task and manage time effectively.
• Strong problem-solving skills.
• Thorough organizational skills.
• High level IT skills.
• Strong focus on teamwork.

Benefits

• Access to continuous growth and development courses.
• Discounts with over 450 retailers.
• Full-time, work-from-home role.
• Access to co-working spaces.
• Mental health support.
• Private health insurance discount.
• Paid parental leave.
• Ergonomic equipment reimbursement.
• Be part of a fast-growing industry.